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Oct 04
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What is Strata Owners Corporation?

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What is Strata Owners Corporation?

 

The Strata Owners Corporation is a group of owners in a strata scheme. They can also be called the Body Corporate or Owners Corporation. The owners have collective interests and responsibilities. They manage and make decisions about shared areas and facilities.

The Strata Owners’ Corporation is usually formed when the strata scheme is made and registered. Each lot owner automatically becomes a member of the owners’ corporation upon purchasing a unit within the strata scheme. The owners’ corporation manages and maintains the common property and oversees the strata scheme. Here are some key aspects of the Strata Owners’ Corporation:

  1. Decision-Making: The owners’ corporation makes collective decisions on behalf of all lot owners. This includes budgeting, levies, repairs, by-law enforcement, and appointing service providers like strata managers and contractors.
  2. Annual General Meetings: The owners’ corporation holds Annual General Meetings (AGMs) every year. These meetings allow lot owners to gather, discuss important matters, and make decisions about the strata scheme. At AGMs, owners can approve budgets, elect committee members, and address any concerns or issues.
  3. Strata Committee: The owners’ corporation can choose a Strata Committee from its members. The Strata Committee is also called the Executive Committee or Council. The committee helps the owners’ corporation with administrative tasks and decision-making. They also assist with managing the strata scheme.
  4. Levies & Financial Management: The owners’ corporation collects levies from lot owners to cover common property expenses. This includes expenses for repairs, maintenance, insurance, utilities, and administration. The owners’ group takes care of the strata scheme’s finances, makes budgets, and keeps financial records.
  5. By-Law Enforcement: The owners’ corporation is responsible for enforcing the by-laws of the strata scheme. We will handle breaches, resolve disputes, and take action to maintain compliance and harmony.

The Strata Owners’ Corporation is important for governing and managing the strata scheme. It represents the interests of lot owners and ensures the property is well-functioning.

Oct 04
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What is a Strata Manager?

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What is a Strata Manager?

 

A Strata Manager helps manage a strata scheme or multi-unit complex for the owners’ corporation. A Strata Manager’s job is to handle tasks for the property’s day-to-day operation.

Here are some of the typical responsibilities of a Strata Manager:

  1. The Strata Manager oversees the strata scheme’s finances. This includes collecting levies, preparing budgets, managing accounts, and coordinating financial reporting.
  2. Administrative Duties: The Strata Manager handles administrative tasks such as maintaining records, organizing meetings, preparing meeting agendas and minutes, and managing correspondence with owners and external parties.
  3. Maintenance and Repairs: The Strata Manager assists with the coordination and oversight of maintenance and repairs within the strata scheme. They work with contractors, get quotes, and make sure repairs or maintenance are done quickly and well.
  4. By-law Compliance: Strata Managers help enforce the by-laws and regulations of the strata scheme. They can help owners and residents follow the rules and take action if the rules are broken.
  5. Insurance: Strata Managers help with insurance for the strata scheme and handle insurance claims. They also address potential risks and advise on risk management strategies.
  6. Dispute Resolution: Strata Managers can help settle disagreements in strata schemes with owners, tenants, or others. They can provide information on dispute resolution processes and may act as a liaison between conflicting parties.
  7. Laws & Regulations: Strata Managers keep up with laws and regulations for strata schemes. They make sure the owners’ corporation follows the law and give advice on what to do.

The Strata Manager helps the owners’ corporation work with everyone involved in the strata scheme. Their expertise and knowledge help manage the property smoothly and efficiently. Owners can focus on their units while the collective aspects are handled effectively.

Oct 04
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What is Strata?

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What is Strata?

“Strata” refers to a form of property ownership or a type of property arrangement commonly found in multi-unit residential or commercial buildings. A legal framework allows a property to be divided into separate lots or units. These lots or units can be privately owned by different people or groups. These individual lots can include apartments, townhouses, offices, or retail spaces.

Each lot owner in a strata arrangement controls their own unit and shares common areas. Common areas can include shared hallways, entrances, parking lots, gardens, and recreational facilities.

A group called the owners’ corporation or strata corporation usually regulates the governance and management of a strata scheme. The owners’ corporation consists of all the lot owners in the strata scheme. They make collective decisions, manage common property, and maintain the overall property.

In strata schemes, there are by-laws that govern the rights, responsibilities, and behavior of owners and residents. The by-laws can include rules about noise, pets, common areas, and resolving disputes. Strata living has pros and cons. You can own a specific part of a building and also share the costs and work of keeping the shared spaces nice. But, it also means following the rules and decisions made by the owners’ corporation. It might need cooperation and compromise between owners with different interests.

Oct 04
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Resvu Completes SOC 2 Type 1 Security Certification

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CPA Firm Issues SOC 2 – Type 1 Report at Resvu

Adelaide, Australia
28th October, 2022
Resvu

Resvu today announced that the Company has successfully completed its Systems and Organizational Control, SOC 2 Type 1 examination. SOC 2 reports focus on a Service Organization’s internal controls designed to meet its service commitments and system requirements based on the Security, Availability, Confidentiality, Processing Integrity and Privacy criteria established by the American Institute of Certified Public Accountants (AICPA).

The examination was conducted by Dansa D’Arata Soucia LLP. In doing so Resvu maintains its adherence to one of the most stringent, industry-accepted compliance frameworks for service organizations and provides additional assurance to its clients, through an independent auditor, that its business process, information technology and risk management controls are properly designed.

The official auditors’ report provides a thorough review of Resvu internal controls, policies, and processes for their community management software development. It also reviews Resvu’s processes relating to risk management and subservice (vendor) due diligence, as well as Resvu’s entire IT infrastructure, software development life cycle, change management, logical security, network security, physical & environmental security, and computer operations.

”"We are pleased that our SOC 2 report has shown that we have the appropriate controls in place to mitigate risks related to the services we provide to our customers,”

Tom WelsbyChief Executive Officer
About Dansa D’Arata Soucia LLP

Dansa D’Arata Soucia LLP (“DDS”) is a full service CPA firm based out of Buffalo, New York. Over the past decade, DDS has built a team of auditors dedicated to understanding the AICPA’s Trust Services Criteria and how properly applying best practices to comply with this set of criteria results in mitigation of risk as it relates to protecting sensitive data. DDS understands that a SOC 2 examination can be initially intimidating.

As such, DDS has worked tirelessly on finding ways to streamline the examination process to be as minimally invasive as possible on company resources. This allows the management teams of their clients to stay focused on growing their businesses! To learn more about DDS and their SOC services, please contact Daniel Garigen, CPA at [email protected] and visit their website at www.darata.com.

About Resvu

Resvu is a software service that adds more time for living, from resident all the way to community management companies.

Oct 04
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2022 , looking back – Resvu’s best year yet!

By News

2022 wow! what a year.

Not only did we all finally rear our heads out of the COVID hangover, but the world got firing on all cylinders!

From Resvu’s perspective, 2022 has been our best year yet! Why? Because we listened the most we have ever listened and as a result, learnt the most we have ever learnt.
2022 wasn’t entirely smooth sailing. The team at large dealt with some of the most challenging times the Resvu platform has had yet. As a result of rapid growth and industry requirements. As a team, we banded together, with a core focus on delivering great outcomes for our partners. We learnt that it takes time and patience to build a product that meets the needs of the industry and our partners.

In addition to the amazing teamwork and cultural growth, we implemented meaningful company values that have set a standard for how the team wishes to work. As a business we fully intend to live by these values, and continue to reward all team members that do the same.

Whilst 2022 presented some bumpy periods around cultural and values misalignment, as a wider team we maintained a standing around these values and as a result will be finishing the calendar year in the most efficient and happy state the company has ever been in. Knowing what this powerful mindset will allow us to deliver  in 2023 is beyond exciting and an amazing opportunity for all team members.

2022 – the year of milestones!

  1. Grew our dedicated team from 14 to 20 to support our growing partner base here in Australia

  2. Achieved SOC 2 Type I compliance. And commenced Type II ensuring the highest standard of privacy and security for our partners

  3. Released our custom form builder to improve resident request workflows

  4. Focused our product goals wholly around management company efficiency improvements

  5. Relocated to our new office to accommodate the growing team

  6. 70% growth in strata management partners implementing Resvu to deliver industry leading service

  7. 90% Growth in active user base over 12 months and 350% over 18 months!

  8. Implemented our new company values based on full company collaboration

  9. Raised over $3.5M in Capital to fund future growth of the team and product

  10. Launched in the USA which consequently will deliver long term benefits for our AUS partners

2022 was Resvu’s most successful year yet! Finishing on such a high across product, team, culture and growth. Is a testament to the efforts by each and every one of the Resvu team members and partners who showed outstanding support throughout the year. Knowing how we have finished 2022, we couldn’t be more excited to deliver further enhancements and new features. Looking forward to seeing our partners benefit from huge management efficiency improvements. But most importantly, improved management wellbeing. 

Have a wonderful Christmas with your family and friends. We couldn’t be more excited for 2023, but in the meantime, holiday time! 🎄

Oct 04
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Celebrating one year at Resvu, way to go Jarrad!

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Congratulations on celebrating your anniversary Jarrad! How long have you been at Resvu?

1 year and 18 days exactly at time of writing.

If you had a Resvu highlight reel, what would be at the top?

Well, it’s hard for someone that is so humble to list their greatest achievements. Especially because there are so many. The thing about my time at Resvu is the team has made so easy to accomplish great things. No achievement has been on my own. We’re always together as a team which is one of the things I love about working here.

If I had to choose, i’d pick creating the onboarding process for new customers. Now that there’s a solid process in place, it’s made it significantly easier for the team. As well as a great experience for the customer.
Another project that i’m quite proud of is the training content that I have created with my team. This allows the customer to access a huge range of resources whenever they need. Empowering them to self service. Improving the support experience and better yet – bringing valuable time back to the team!

Since starting at Resvu, what cool new skills have you developed?

I consider myself a jack of all trades, master of none. But in saying that, i’ve had the opportunity to refine a whole bunch of my skills. Especially being within the start-up environment, we’re navigating through uncharted territory quite often. And it’s definitely allowed me to “wear more hats, flex more muscles“. It’s a super dynamic and exciting role, no two days are really the same.

But in saying that, one of the new-ish skills i’ve picked up is the software HubSpot. Creating templates for new staff coming on board, has been great. As well as scalable ideas that are dynamic and forever changing, ready to for scaling!

Obviously, we’re a truly flexible environment. So WFH is pretty common. When you DO come into the office, what’s your favourite part?

The food. Obviously. A pork noodle bowl (hold the noodles) from Mrs Mai. And the awesome snacks we have around the office. Or one of our very frequent team lunches.

No but seriously, our management is amazing at picking genuinely great team members. You spend the majority of your week surrounded by your coworkers. Everyone in the team is so likeable and I often find myself looking forward to coming into work to see them!
Also getting lunch with them, we all love food just as much as eachother.

Work life balance is at the core of Resvu, how do they genuinely promote this?

I’ve had chronic back pain for a while, which limits what I can do. But, i’ve had overwhelming support from Resvu in managing this.

I’m able to attend physio appointments, even exercise and rehab during work hours. This makes it all a bit more manageable, instead of having to work in pain all day and cram it into my evenings when i’d rather spend time with loved ones. I’m really encouraged to take care of myself with my flexible work hours.

The support i’ve received from Resvu has not only improved my working life, but also my personal life.

Anything else you’d like to add?

I think that one of the major things that sets Resvu apart is that everyone can voice their opinions and ideas without any fear of negative feedback. Even if opinions differ and we go with a different option, it’s all constructive and we work together to find a solution that we’re all happy with. There’s no fear of embarrassment, which is something probably everyone has experienced. The mutual respect for each other is the Resvu difference.

Thanks Jarrad for your year of great work, we’ve loved having you on the team! 🎉

Oct 04
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How Work from Home has Improved my Life

By News
The switch to work from home has been a game-changer for many people. Working from home has the benefit of no time commuting and more time. Morning breakfasts becomes a stressless process. You can pick the kids up from school without having to rush out the office to beat the traffic. On average people save up to 3 hours per day by readjusting to a work from home schedule.

What Work from Home meant for me

 

When I was looking for a new job my first priority was flexibility to work from home. That’s what caught my eye when I read the role description “Customer Success Specialist at Resvu.”
We moved to Adelaide about 3 years ago with no family or friends – starting a completely new life. I realised straight away that it became quite difficult for me to manage my job whilst being there for my 2 girls. Especially when we were trying to build our foundations in Adelaide.
I was fortunate to get all the jobs I applied for however, none of my jobs had any flexibility of me working from home. To be there for my family, it became overwhelming and I couldn’t continue working there. Then came Resvu, where I felt it was like coming up for air and getting that first deep breath. During the interview they understood the struggles of parenting. They stayed true to their word they offered me the flexibility of work from home. All I had to do was my job and keep Resvu’s customers happy.
This opened up a deep sense of relief for me and my family. My girls were elated with me being able to work from home and be there for them for school pick up and drop offs. Volunteering for school excursions and so on. My wellness improved as I could accommodate my fitness and meditation routine. I start my days early and prioritise according to my work calendar and emails. Work from home means if I have no meetings scheduled I can adjust my routine to suit me. I can even go to my favourite fitness class at 9:30am on a Tuesday!

The main benefits for me (and hopefully you too):

 

1. Less time commuting

Work from home offers great benefits, like saving me time I would otherwise be commuting. Often for at least 30 minutes. Everyday that I work from home I save this time, meaning I can use this time to do other things such as my fitness routine. Also, with the current rising petrol prices, this seems like a good financial decision too. How much time and money could you save not commuting everyday?

2. Stay connected

Our team catches up on alternate mornings and we talk about our priorities for that day. We’re an open and supportive team, we feel comfortable sharing about general things going on (most conversations revolve around our children). It’s not just about work and this is really important for our wellbeing. Working from home can be isolating, so it’s important to make sure you’re staying connected with your colleagues. Creating routines and make sure you actually take breaks helps.

3. Use technology to your advantage

Technology has helped us be more productive and collaborate even when working from home. Using video call and chat apps we can stay in touch, collaborate and celebrate every achievement with the team, even if we are not together in the same office. These tools also bring us closer to clients by making face to face online meetings possible. At Resvu we manage all our project plans and tasks via HubSpot to organise our day to day tasks as well. It’s important to use these technologies to your advantage in order to stay connected. And productive.
In summary, working from home has its benefits, but it’s important to make sure that you’re maintaining a good work/life balance. And separating work from home.

The motivation behind everything that we do at Resvu is to put more time back in the day for community managers for the things that are important to them.

All a Community Manager needs to do is look at their portfolio view to prioritise their work for the day instead of worrying about the insane amount of emails and phone calls they receive from the residents during the day. Our app gives residents self-help tool to raise their maintenance requests, receive all communications relevant to their building and so much more.
With our new digital forms feature, we will be able to provide a digital first, paperless solution. Our ultimate goal is to make your lot owners happier, keeping them for longer and helping management companies provide a competitive advantage.

Sounds good? Check out our careers page below and learn more about life at Resvu.

careers
Oct 04
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A Summary of 2021 at Resvu – What a Year!

By News

A summary of 2021

It’s been a busy year at Resvu with the team hard at work improving the platform and development process. Therefore, it seems fitting to bring back a regular what’s new email and give everyone a summary of 2021.

So, over the past month we’ve:

  • Released 15 brand new features 🚀
  • And made 19 enhancements to existing features 🔥
  • And squashed 27 bugs 🐛

All while working on some major projects and improvements at the same time (more on this early next year).

A summary of 2021 Key New Features

  • New global functionality
    Rolling out a large number of sites can be challenging at the best of times. We’re excited to release the new global correspondence library, bulk updating site contacts and images. Plus the ability to set a default template for all your new sites.
  • Divisions
    For sites imported via StrataMax or PIQ, we’re now recording the division / folio field. This means you can filter all your sites by searching for a division in the tables. Or select a division when applying bulk updates as well.
  • Admin teams
    The Admin Teams section in account management now contains more functionality. After setting up a team with existing admins, bulk select which sites you’d like to add (or remove) them to as admins too.
  • Contractor improvements
    In FMLink, if a contractor already exists in the system when you import them. We now update their details rather than duplicating the record too. Plus, the new global settings in account management gives you the option to automatically give your site admins access to these contractors.Saving the manual assignment each time.
  • MyHome
    The new MyHome section in the resident application will be going live shortly. This will allow imported lot owners access to their profile details, documents, and levy information in StrataMax or PIQ.

To see all the updates we’ve made recently, please check out the new changelog section in our help centre.

Roadmap Portal

a summary of 2021 blog post image

Without the amazing feedback and suggestions from you, the system wouldn’t be where it is today. We love hearing all the great ideas from our users. But sometimes things can get lost in emails chains and conversations.

As such, I’m excited to release our new roadmap and suggestion portal. Moving forward, everyone can now submit, vote, comment, and track the progress of all ideas to improve the platform.
To learn more about how this new process works, we’ve put together a quick start guide to ensure your request gets the best possible chance of being built.

What’s next?

While the above portal is great for tracking individual items and we’ve also released our high-level roadmap. Which goes into detail about the overall direction, focus, and key projects we’ll be working on in the future.

On behalf of the entire team here at Resvu. We’re looking forward to delivering some serious improvements over the coming months. We can’t thank you enough for being a part of this journey to improve management wellness and resident satisfaction in high-density living communities.

 

 

Until next time 👋
Connor, Product Manager

Oct 04
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First 6 months – Mia Semple

By News

What have you enjoyed the most in your first 6 months?

The thing I enjoy most about working for Resvu is the openness to new ideas and the trust in team members to do their job. No micromanaging in sight.

What are you looking forward to the future?

Resvu has an amazing future ahead and I cannot wait to be a part of the journey and help shape the business as we grow.

What has Mia meant for Resvu?​

Mia has shown great initiative in supporting the way Resvu grows. Works with customers and most importantly how we work together as a team. We wouldn’t be a team without her!

 

Sounds good? Check out our careers page!