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Jul 07
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PropTech Awards 2026 winner badge featuring the Resvu logo on a gold circular seal with a 'WINNER' ribbon on a blue, starry background.

resvu named Scale-Up winner in Workflow & Transactions at the 2026 Proptech Australia Awards

By blog, News
Three men in suits pose on a stage at a PropTech Awards event, one holding a glass trophy between them.

Back in June, we shared that resvu had won the 2025-26 SCA Queensland Strata Services Business – Excellence in Service Award, our second time taking out that award. It’s recognition from the people who know strata best, and it means a lot every time.

Now we’ve been recognised again, and this time the context is wider. resvu has won the Scale-Up award in the Workflow & Transactions category at the 2026 Proptech Australia Awards. The winners were announced at a gala dinner at The Ivy Ballroom in Sydney, with nearly 300 industry leaders, entrepreneurs and supporters in the room.

The SCA Queensland award judged us against strata management businesses, on strata terms, for strata service. The Proptech Australia award judged us against property technology as a whole, across every asset class and every kind of real estate business solving a workflow problem. Being named a winner in that room highlights that what we’ve built for strata holds up against the best workflow technology in real estate, not just the best in our corner of it.

Now in their sixth year, the Proptech Australia Awards recognise the property technology companies solving real problems across the industry, not just within one asset class. This year’s event handed out 34 awards and two highly commended certificates across 13 categories, judged by a panel of senior industry figures. Workflow & Transactions was one of the categories with the strongest competition, reflecting how much demand there now is for technology that takes the manual work out of admin-heavy processes, wherever in real estate that admin lives.

For resvu, this award is a recognition of what strata management teams have been asking for all along: one platform that brings communication, requests, job workflows, quotes, committee engagement and resident self-service together, instead of forcing managers to toggle between disconnected systems all day.

Why this category matters to us

Strata management runs on requests. A pool pump breaks. A resident wants an update. A committee needs to approve a quote. Multiply that across dozens of buildings and thousands of lot owners, and the workflow problem becomes the whole job.

resvu was built to fix exactly that gap between request, response and resolution. Our founder Tom Welsby was a strata manager himself before starting resvu, and the idea for the platform came out of a very ordinary bad day: a broken pool pump, over 100 emails, and a printed sign taped to an elevator because there was no faster way to tell residents what was going on.

Winning in Workflow & Transactions tells us that reimagining how requests move through a strata business, from the first email to the final resolution, is landing with the industry and with the judges assessing it.

We’ve been calling this shift traditional strata versus new strata. Traditional strata is inbox-driven and reactive, work lives in email, managers carry it all, and growth means hiring more people just to keep up. New strata is workflow-led and measurable, work is structured, shared across the team and visible to everyone who needs it. The businesses already making that shift are showing up in resvu’s own numbers. Teams running resvu at full capacity are seeing close to a 55 percent drop in email volume, with 85 percent of tickets handled or triaged by admin teams before they ever reach a manager. Some have added 3,500 to 4,000 lots with no extra headcount, alongside 20 to 30 percent revenue growth and 97 percent client retention.

A year of building

The award comes at the end of a big twelve months for resvu. Over that time the team rebuilt the platform from the ground up: nine modules, more than 30 features and a new mobile app, all running on updated infrastructure built for scale. Alongside the rebuild, resvu shipped more than 250 product improvements and introduced job management and granular permissions, with task management and a unified inbox in development.

Customers have noticed. One long-time client told us the communication improvements were the main reason they moved to resvu, centralising email, SMS and push notifications in one place instead of juggling separate channels for every update.

Thank you

Congratulations to every finalist and winner at this year’s awards, and thank you to Proptech Australia for putting on an event that gives the industry a genuine reason to get in a room together and celebrate the work. Thanks also to our customers, whose feedback shapes every feature we build, and to the resvu team for the work that got us here.

We’re not done. The next twelve months are about extending the platform further into the strata workflow and helping more teams get their time back.

Aug 06
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resvu named finalist in 2025 Proptech Association Australia Awards

By blog, News

We’re excited to share that resvu has been named a finalist in the 2025 Proptech Association Australia Awards, recognised in the Scale Up – Administration & Efficiency category.

This acknowledgment marks a significant milestone for us, reflecting our growth and the impact of our solutions in the property technology landscape. While our roots are in strata management, this recognition underscores our broader contribution to enhancing administrative efficiency across the property sector.

With over 4.2 million Australians now living in strata-titled properties , the need for streamlined, transparent, and efficient management solutions has never been greater. At resvu, we’re committed to addressing these challenges, providing tools that empower managers, committees, and residents alike.

We’re proud to be part of an industry that’s evolving rapidly and honored to be recognized alongside other innovators driving this change. Congratulations to all the finalists!

 

 

 

Oct 04
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One million emails saved in 2024 – our goal

By News

The community management industry has a problem – it relies too much on email.

 

Emails are overwhelming our community managers. Currently, they’re used to undertake the majority of admin work – like requests and resident enquiries. Around 80% of a managers inbox.

And how is manual email a tool that can scale with your business? spoiler alert, it’s not.

What if email was only utilised what it’s actually good for? Building relationships? Instead of everyday admin.

The industry is being weighed down by its reliance on email. Leading to problems like lack of transparency, poor customer service and work-life balance.

Resvu was founded to make the industry a better place for everyone.

Community management is often a hidden industry. It has been left behind compared to similar industries like real estate. But at the same time, the industry is growing and becoming complicated.

Resvu’s mission has always been to fix the problems in community management.

A centralised, transparent and secure platform for you & your team to manage requests. With less time spent on admin, and more time spent on growing your business.

The Resvu Platform is a game-changer that solves the industry’s email problem.

Our mission to change the industry for the better isn’t just talk, we’re working on it everyday.

With the launch of the Custom Forms feature in January of 2023, we’ve seen great adoption from our clients. They’ve told us about all the cool ways they’re using it specific to their community. As well as the library of useful templates included.

Combining automation, self-service and intuitive workflows. It has already made a massive difference in cutting down on email usage. And making as many actions as possible taken by the management company to solve a clients needs, as transparent and visible as possible.

In 2023 Resvu saved the industry…

🧘‍♀️

70,000 emails

💰

$106k dollars

⏳

1650 hours

This is the actual value of wasted admin time!

We’re just getting started. Which is why in 2024, we have set ourselves the goal of saving One Million emails.

One million emails that never had to be written, read or replied to. Taking a huge weight off the industry and helping to make it a better place for everyone involved.

We’re so confident in ourselves, that we’ve popped a counter right at the top of our website so you can keep track of the tangible change Resvu can bring to your management company.

Wish you had a little bit of extra money, time and inbox space? Get in touch today to see how we can help.

Oct 04
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Resvu awarded prestigious Strata Services Business – Excellence in Service Award at Strata Community Awards for Excellence

By News

Resvu awarded prestigious Strata Services Business – Excellence in Service Award at Strata Community Awards for Excellence

 

Resvu is proud to have been awarded the prestigious ‘Strata Services Business – Excellence in Service’ award from the Strata Community Association Queensland.

We are very honored to receive this award, especially considering the high quality of the other Queensland and national brand finalists who have been serving this industry for many years at such a high standard.

Taking this award reaffirms our mission of improving the profitability and creating a far more efficient client experience in the industry.

Resvu CEO Tom Welsby accepting the award

On the evening of the awards the judges said:

“Resvu impressed the judges with their outstanding dedication, innovative solutions, and strong ties to the strata industry. With a substantial amount of lots managed both locally and overseas, they’ve proven their commitment to excellence. Their clever motivational strategies and charitable initiatives have set them apart.”

– Strata Community Association Queensland

We want to thank our amazing customers in supporting the Resvu product over the past years. We are thrilled with what the Resvu team has achieved, and even more thrilled about what we will accomplish in the next 12+ months and beyond.

Our goal is to help management companies handle more lots with fewer staff. We also aim to improve the experience for lot owners by making it more efficient, transparent, and memorable.

“I really want to put a massive thanks out to our clients in this room. You’ve really, really listened to us, we’ve listened to you, and our system is improving every day. 

“And a massive thanks to the team. There are 25 of us down in Adelaide, and some in the US now as well, and every bit of energy we have is put into our system and building it up well.”

– Resvu CEO Tom Welsby

Oct 04
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CTSM Sound Body Corporate – Resvu exceeds expectations

By News

Resvu has proven to be professional and informative throughout the on boarding process and we trust that it will significantly contribute to increased efficiency and productivity in our daily operations.

We believe that the introduction of Resvu into our business will be transformative. The platform’s seamless integration and user-friendly interface will facilitate the streamlining of our customer service processes. This, in turn, will lead to a reduction in administrative overhead and a notable increase in operational efficiency.

Not only has Resvu enhanced our internal operations, but it will also leave a positive imprint on our customers’ daily lives. The convenience and accessibility of the platform will result in heightened client satisfaction. Clients will appreciate the ease with which they can access information, lodge a work order, and obtain application forms at their convenience. We believe that in time, our client engagement will improve, fostering a more positive relationship with our clientele.

In terms of exceeding expectations, Resvu has certainly risen above our initial anticipations. When we first signed on with the platform, we expected a degree of efficiency improvement, but the extent to which it will positively impact our business operations has truly surpassed our projections.

The time and cost savings are beyond what we initially envisioned, reaffirming our belief in the platform.

There was a defining moment when we were genuinely wowed by the possibilities of the Resvu product. This moment came when we saw that our communities will see real benefit by being able to easily communicate with each other book or reserve facilities at the property and easily lodge an application for improvements or pet approval.

When it comes to community management and customer service, our residents expect nothing short of efficiency, transparency, and seamless interaction. Resvu has emerged as an instrumental tool in Body Corporate Management in meeting these expectations. We believe that its impact on our daily operations and customer satisfaction is exciting.

In conclusion, we believe that Resvu will prove to be an indispensable asset, revolutionising the way we manage and interact with our clients. The platform’s efficiency enhancements, valuable features, and overall positive impact will solidify its place as a cornerstone of our business operations. We are grateful for the consistent support and continuous innovation that the Resvu team provides.

Oct 04
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Strata Living – How Resvu Revolutionised their Strata Management

By News

I can’t speak highly enough about the outstanding technology solutions provided by Resvu in our strata and body corporate industry. The mobile app and the Resvu software are easily the best I’ve seen in Australia.

 

It’s easy to follow, intuitive, and efficient. From the moment we engaged their services, their team demonstrated unparalleled professionalism, expertise, and efficiency in handling our property’s strata needs.

The Resvu app and software have streamlined communication between residents, committee members, and service providers.

This has significantly improved the overall transparency and coordination within our community.

Their app portal makes it incredibly convenient for residents to access important information, submit requests, and stay updated on important announcements and ongoing requests.

What also truly sets Resvu apart is its commitment to addressing issues promptly. Their responsive customer support ensures that concerns are resolved in a timely manner, fostering a sense of trust and satisfaction among all stakeholders.

Thanks to their meticulous back-end management portal, we’ve witnessed a noticeable enhancement in our maintenance management strategies. All communications and updates with our maintenance affiliation are streamlined.

All managers can now see live updates on all maintenance tasks without having to go through lengthy email and chat correspondence from multiple sources.

Also, the seamless integration with StrataMax, a widely-used and comprehensive strata management software, is a great plus!

In summary, Resvu has revolutionised our strata management experience through its tech-driven approach, exceptional customer service, and dedication to fostering a better community management solution.

If you’re looking for a tech company that goes above and beyond for your strata management needs, look no further! Kudos to the entire team at Resvu for their outstanding efforts. Keep up the fantastic work!

 

Alastair M
Managing Director, StrataLiving

Oct 04
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What Is a Strata Committee Member?

By News

What is a Strata Committee Member?

As a member of the Strata Committee, you have to make decisions for the owners’ corporation about managing and maintaining the strata scheme. Here are some of the key tasks and responsibilities you may have as a Strata Committee member:

  1. You must attend meetings for the Strata Committee. These meetings are for discussing issues and making decisions on behalf of the owners’ corporation. It is important to review the agenda and supporting documents before the meeting so that you can contribute effectively.
  2. To manage the strata scheme, review and approve decisions on repairs, maintenance, and improvements. It is important to act in the best interests of the owners’ corporation and to make decisions that are fair and equitable.
  3. Your job is to manage the strata scheme’s money, like budgeting, collecting levies, and using funds correctly.
  4. Stay in touch with owners by regularly updating them on decisions and developments related to the strata scheme.
  5. You may need to handle conflicts between owners or between owners and third parties. It is important to handle disputes in a fair and professional manner.

Overall, as a Strata Committee member, you play a critical role in managing and maintaining the strata scheme on behalf of all owners.

Always be proactive and communicate well while acting in the best interests of the owners’ corporation. For more information, visit: https://www.nsw.gov.au/housing-and-construction/strata/serving-on-a-committee

While this is a focus for NSW, it can still help provide a basic understanding of what needs to be done.

Oct 04
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What is Strata Owners Corporation?

By News

What is Strata Owners Corporation?

 

The Strata Owners Corporation is a group of owners in a strata scheme. They can also be called the Body Corporate or Owners Corporation. The owners have collective interests and responsibilities. They manage and make decisions about shared areas and facilities.

The Strata Owners’ Corporation is usually formed when the strata scheme is made and registered. Each lot owner automatically becomes a member of the owners’ corporation upon purchasing a unit within the strata scheme. The owners’ corporation manages and maintains the common property and oversees the strata scheme. Here are some key aspects of the Strata Owners’ Corporation:

  1. Decision-Making: The owners’ corporation makes collective decisions on behalf of all lot owners. This includes budgeting, levies, repairs, by-law enforcement, and appointing service providers like strata managers and contractors.
  2. Annual General Meetings: The owners’ corporation holds Annual General Meetings (AGMs) every year. These meetings allow lot owners to gather, discuss important matters, and make decisions about the strata scheme. At AGMs, owners can approve budgets, elect committee members, and address any concerns or issues.
  3. Strata Committee: The owners’ corporation can choose a Strata Committee from its members. The Strata Committee is also called the Executive Committee or Council. The committee helps the owners’ corporation with administrative tasks and decision-making. They also assist with managing the strata scheme.
  4. Levies & Financial Management: The owners’ corporation collects levies from lot owners to cover common property expenses. This includes expenses for repairs, maintenance, insurance, utilities, and administration. The owners’ group takes care of the strata scheme’s finances, makes budgets, and keeps financial records.
  5. By-Law Enforcement: The owners’ corporation is responsible for enforcing the by-laws of the strata scheme. We will handle breaches, resolve disputes, and take action to maintain compliance and harmony.

The Strata Owners’ Corporation is important for governing and managing the strata scheme. It represents the interests of lot owners and ensures the property is well-functioning.

Oct 04
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What is a Strata Manager?

By News

What is a Strata Manager?

 

A Strata Manager helps manage a strata scheme or multi-unit complex for the owners’ corporation. A Strata Manager’s job is to handle tasks for the property’s day-to-day operation.

Here are some of the typical responsibilities of a Strata Manager:

  1. The Strata Manager oversees the strata scheme’s finances. This includes collecting levies, preparing budgets, managing accounts, and coordinating financial reporting.
  2. Administrative Duties: The Strata Manager handles administrative tasks such as maintaining records, organizing meetings, preparing meeting agendas and minutes, and managing correspondence with owners and external parties.
  3. Maintenance and Repairs: The Strata Manager assists with the coordination and oversight of maintenance and repairs within the strata scheme. They work with contractors, get quotes, and make sure repairs or maintenance are done quickly and well.
  4. By-law Compliance: Strata Managers help enforce the by-laws and regulations of the strata scheme. They can help owners and residents follow the rules and take action if the rules are broken.
  5. Insurance: Strata Managers help with insurance for the strata scheme and handle insurance claims. They also address potential risks and advise on risk management strategies.
  6. Dispute Resolution: Strata Managers can help settle disagreements in strata schemes with owners, tenants, or others. They can provide information on dispute resolution processes and may act as a liaison between conflicting parties.
  7. Laws & Regulations: Strata Managers keep up with laws and regulations for strata schemes. They make sure the owners’ corporation follows the law and give advice on what to do.

The Strata Manager helps the owners’ corporation work with everyone involved in the strata scheme. Their expertise and knowledge help manage the property smoothly and efficiently. Owners can focus on their units while the collective aspects are handled effectively.

Oct 04
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What is Strata?

By News

What is Strata?

“Strata” refers to a form of property ownership or a type of property arrangement commonly found in multi-unit residential or commercial buildings. A legal framework allows a property to be divided into separate lots or units. These lots or units can be privately owned by different people or groups. These individual lots can include apartments, townhouses, offices, or retail spaces.

Each lot owner in a strata arrangement controls their own unit and shares common areas. Common areas can include shared hallways, entrances, parking lots, gardens, and recreational facilities.

A group called the owners’ corporation or strata corporation usually regulates the governance and management of a strata scheme. The owners’ corporation consists of all the lot owners in the strata scheme. They make collective decisions, manage common property, and maintain the overall property.

In strata schemes, there are by-laws that govern the rights, responsibilities, and behavior of owners and residents. The by-laws can include rules about noise, pets, common areas, and resolving disputes. Strata living has pros and cons. You can own a specific part of a building and also share the costs and work of keeping the shared spaces nice. But, it also means following the rules and decisions made by the owners’ corporation. It might need cooperation and compromise between owners with different interests.