We had the opportunity to hear from David, he’s the Presiding Officer over a new apartment complex in South Australia. Read the interview below to find out the unique benefits of Resvu from a committee members point of view.
Communication Benefits: How has the Resvu platform made communication within your community easier? What features do you find most beneficial?
So, the Resvu app has been promoted to all residents, owners and tenants alike, and the adoption is very good. I have been appointed administrator for the last couple of years. The three most useful features for the committee are:
- Rapid posting of notices, especially when something is/has happened needing prompt communication and/or action. Things have a magical way of happening after hours when our Corporation Manager is not available. If its urgent then we turn on the SMS knowing that its a cost but worth it for the residents.
- The Files feature – we have put the by-laws (full and abbreviated) there plus other useful information mainly for the tenants, as their agent or landlord often do not provide this.
- The Community Wall and Clubs. We have an Environs Club that has been really successful, and people do use the Community Wall fairly well.
Impact on Community Engagement: Have you noticed any changes in how residents engage with community matters since using Resvu? Could you share an example?
We get good feedback re the rapid Notices – the last two were a flood in the basement car park (“go check your storage cage to prevent water damage”, and a robbery of some storage cages (“go check if your cage has been robbed, and if so follow this procedure”). Residents feel cared for.
User Experience: How easy is the Resvu platform to use?
As an administrator, it took a few goes at some things but think I can do most tasks within two minutes now! Are there any features you particularly like or find helpful? As the Presiding Officer of the Community Corp. I’m not always on-site, so get calls about matters that need a communication response which I can do online from almost anywhere. If we only handed every app task to our Corp. Manager we would be paying for his extra time, so this is cost-saving to our residents community.
Recommendation: Would you recommend the Resvu platform to other communities? Why?
I would now, as it seems much easier to communicate with you guys, and the responsiveness is only getting better.
Anything else you’d like to add?
We still use old-fashioned newsletters, posters in the lifts and noticeboards, but even these methods promote and encourage people to use the app. We also have users who are non-residents but are in the near neighbourhood – part of our local community.
