at at a glance
✅ 921 resident requests processed in just two months
✅ Thousands of emails and phone calls eliminated
✅ One centralised system for teams and committees
✅ Improved manager wellbeing and retention
“921 requests would normally mean 10,000 emails and calls – centralising it all has saved us an enormous amount of time.” – Sarah Pearson, Gold Coast Branch Manager, Stratacare
About Stratacare
Stratacare is a leading strata management company with a portfolio of nearly 20,000 lots under management. Known for their proactive service approach, they support clients across Queensland through branches in the Gold Coast, Brisbane, and the Sunshine Coast.
When Stratacare took on a new development in Palm Beach, the committee wanted to use resvu. That decision kicked off a digital transformation – one that has since scaled across all branches.
“We initially started with the Gold Coast branch and found that we got a lot of client interaction. So we spread it out and have just grown from there.”
The challenge: a productivity issue
Like many large strata businesses, Stratacare was grappling with inbox chaos. Maintenance requests came through phone calls and emails, then bounced between managers, committees, and contractors – often slipping through the cracks.
“Maintenance was very email driven. A lot of things would get missed because it wasn’t all centralised.”
Every request triggered a domino effect: email triage, committee discussions, quote requests, follow-ups – all handled manually, over and over again.
“One owner request could spiral into 10 emails. Multiply that by 920 and you’re talking tens of thousands of emails and phone calls.”
Behind the scenes, staff were stretched thin managing admin tasks – leaving little time for proactive service or committee connection.
The decision to partner with resvu
Stratacare adopted resvu initially for one site – but after seeing the impact, they didn’t look back.
“We found out it integrated with StrataMax, so we gave it a go. And now we utilise it a lot for our maintenance issues.”
They rolled out resvu across their branches, beginning with a fully embedded maintenance workflow:
“Our process is run start to finish through resvu. It doesn’t go off the platform until we finalise the file.”
The platform’s centralised interface gave teams – and clients – complete visibility, while drastically reducing admin load.
“Now we just generate a report and take it to the meeting. Before, we were printing emails and searching our laptops. We don’t have to do that anymore.”
The bigger picture
With transparency and automation now embedded in their operations, Stratacare is looking ahead – from committee engagement tools to insurance workflows and compliance automation.
“The more we utilise resvu, the more we reduce our email traffic. We’re about to bring our insurance claims onto the platform next.”
What started as a single-building rollout is now a system-wide backbone for productivity, team wellbeing, and exceptional service.
“If someone’s considering resvu? I’d say absolutely implement it. It’ll make a massive difference to your business.”
Conclusion
Stratacare’s partnership with resvu proves what’s possible when the right tools meet the right team. With one central platform, they’ve cut the noise, scaled their service, and built a more sustainable future for managers and residents alike.
Where better service begins – and where burnout ends.