About Your Local Strata
Your Local Strata is a mid-sized strata management company operating across Sydney’s CBD and Oatley. Managing approximately 3,200 lots and 190 buildings ranging from 4 to 156 lots, YLS relies on a team of 10 staff split between Client Service and Relationship Managers.
Their goal: to provide exceptional service while managing a growing portfolio efficiently.
Challenges
Like many management companies, Your Local Strata faced:
- Endless tasks and a constant flow of requests and emails.
- Fragmented communication across multiple platforms, leading to delays and confusion.
- The need to meet high client expectations while scaling operations.
While they had used CRM platforms before resvu, YLS sought a solution that would simplify communication and enhance the client experience. Being industry specific was also a huge advantage.
The Solution
resvu provided Your Local Strata with a centralised, transparent and user-friendly platform that transformed their communication processes.
- Centralised Communication
resvu’s platform allowed YLS to manage all communication email, SMS, and push notifications within one environment. Requests raised by lot owners could be updated in real time, eliminating fragmentation and keeping everyone informed – all while bringing their time to resolve requests down.
“The key reason we moved to resvu was the communication improvements we could achieve when interacting with our clients.”
- Proactive Alerts
Your Local Strata used resvu to send urgent notices and alerts, such as water outages, to all owners and residents instantly. This feature extended to meeting notices, fire inspections, and other correspondence, all stored centrally for easy reference.
“If an issue arose, like water being turned off, we could quickly generate a notice or alert to all owners and residents. resvu allowed us to deliver this message via email, SMS, or push notification.”
- Enhanced Client Engagement
The Your Local Strata app provided additional functionality, such as access to levy notices, documents, and simplified processes for submitting pet or renovation applications. These features improved transparency and residents felt empowered with self-service tools.
“Our decision to choose Resvu enabled us to deliver a more user-friendly App for our clients to interact with us, plus the benefit of Levy Notices, Document access, and pet/renovation applications.”
Outcomes
Improved Communication Efficiency
YLS significantly reduced reliance on fragmented tools like Outlook and Word, streamlining workflows and saving time.
Enhanced Client Experience
Lot owners owners benefited from a more transparent and responsive service experience.
Operational Scalability
By automating communication and consolidating workflows, YLS freed up their team to focus on high-value tasks, enabling sustainable portfolio growth.
“resvu has transformed how we work, centralising our communication and reducing inefficiencies, so our team can focus on delivering a better experience for our clients.”
