The 80/20 rule, or Pareto Principle, shows that a small portion of inputs (20%) often accounts for the majority of results (80%).
In the workplace, it’s a useful framework to highlight where minimal effort can lead to significant returns. In community management, this means focusing energy on high-impact activities like building client relationships or engaging in strategic planning, that drive real value.
The 80/20 Rule in Community Management
In Community management, the 80/20 rule often plays out, but usually not to your advantage. Most of your time, energy, and resources 80% are consumed by just 20% of repetitive, low-value tasks. These include tracking email chains, chasing manual approvals, or endless follow-ups.
These inefficiencies do more than waste time, they drain productivity, contribute to staff burnout, and increase operating costs. This is an issue the industry is all too familiar with.
How to Apply the 80/20 Rule?
To flip the 80/20 rule, start by auditing your team’s tasks. Identify where time is spent on low-value activities and ask:
- Are there tasks that regularly consume our time but don’t drive growth?
- What are the areas where small changes could make a big difference to our service or operations?
Once you’ve identified these tasks, look for ways to automate or delegate them. Shifting your team’s focus to high-impact activities improves client satisfaction and also helps scale your operations efficiently. Reducing administrative burden empowers managers to focus on tasks that build stronger relationships and deliver a higher level of service.
Automate, Streamline, and Scale with resvu
resvu streamlines your operations by automating repetitive processes and centralising communication, giving your team back valuable time.
- Automated workflows: Reduce inbox clutter by automating approvals and repetitive tasks.
- Centralised communication tools: Keep everything organised in one place, so follow-ups and updates are easy to manage.
- Self-service tools: Enable lot owners to manage requests on their own, freeing your team to focus on more valuable work.
Start to Focus on High-Impact Work
With resvu, your team can shift focus from busywork to activities that truly drive value:
- Building connections with homeowners and stakeholders.
- Scaling operations sustainably without overwhelming managers.
- Enhancing client satisfaction with proactive communication and seamless service.
By flipping the 80/20 rule, resvu empowers strata management companies to work smarter, not harder. Reducing email volume and freeing up staff to perform at their best.
The 80/20 rule can work for you, but only if you have the right tools. resvu equips managers to take control, focus on what matters most, and deliver the kind of service that builds trust and grows communities.