Stratacare manages 20,000 lots across the Gold Coast, Brisbane and Sunshine Coast. Before resvu, maintenance was email driven — and the cracks were starting to show.

the problem: email-driven maintenance

Requests came in by email or phone. Managers forwarded messages. Committees were looped in. Quotes were requested. Work orders were issued. Information lived across inboxes. If something wasn’t followed up properly, visibility was limited. If someone couldn’t access the data, progress stalled. That model created risk and wasted time.

the shift: centralised from start to finish

Stratacare made a clear decision: maintenance runs entirely through resvu, from start to finish.

If a resident calls, the team logs it in resvu. If a request comes by email, it goes into resvu. Quotes, work orders and updates stay there. Only when the job is finalised does it move into StrataMax for accounting. That rule is not optional. It is how the business operates.

920 requests. 10,000 emails avoided.

In just two months, Stratacare logged 920 resident requests in resvu. On average, one maintenance request generates multiple emails — initial triage, committee discussion, quote requests, contractor follow-ups, status updates. Across those 920 requests, that equates to roughly 10,000 emails and calls avoided.

transparency that reduces complaints

Centralisation does more than reduce admin — it improves transparency. Residents and committees can see what is happening. They receive updates. They don’t need to call asking for progress. When Sarah’s team attends a committee meeting, they can generate a report directly from resvu instead of scrolling through email threads. That changes the tone of the conversation.

better service. less stress.

When maintenance is structured and visible, managers carry less stress. Instead of constantly reacting to inboxes, the team works from a clear, process-driven system. That clarity supports consistency. Consistency supports culture. Culture supports retention.

looking forward: more time for relationships

Owners expect fast responses. They expect transparency. They compare strata service to every other app on their phone. Without the right systems, that expectation becomes pressure. With the right systems, it becomes opportunity. As more workflows move into resvu — including insurance and compliance — email traffic will continue to reduce. That frees managers to focus on bigger issues and stronger relationships.

the outcome

• Fully centralised maintenance workflows
• Integrated accounting via StrataMax
• Real-time visibility for managers and committees
• Measurable email reduction across the business
• Reduced admin load across the team
• More time for relationships and high-value work