Savvy strata and facilities management companies are winning the battle for a competitive advantage by providing quality customer service through proactive communication with residents.
While competitive tension has continued to increase, the ability to provide stand-out advantages to win business has remained stagnant—and we’ve all seen the price war that’s resulted.
With community engagement and facilities management software such as that developed by Australian-based technology company Resvu, strata operators can stand out from the crowd in a number of key areas.
Engage residents
Forget the days of paper noticeboards and manual bookings, give your strata company or site the edge with a resident engagement platform, which allows customers to easily communicate and interact using a mobile app, and staff members to manage sites online.
With custom branding you can show clear justification as to why you are a market leader in engagement, proactive communication and customer service.
Capture data
Using a digital engagement platform, you can easily collect and analyse data, providing your company with a high-level analytics overview showcasing how clients are interacting with the platforms.
Use this data to pre-empt flight risk, gather feedback on new implementations, or simply understand the KPI performance of your staff when attending to digital maintenance reports.
Build revenue channels
Use these tools to deliver customised product and service offering to your clients such as insurance, utilities, concierge and more.
Couple this with the ability to connect your trusted suppliers to your client base, and you can capitalise on multiple revenue models built simply by connecting trusted resources to your clients.
Global management
With a digital platform, you can communicate with select sites or your entire client base at once. To make the most of this, ensure you distribute company update newsletters, urgent alerts to a specific suburb of sites, managing income across your revenue models or invite your client base to a company education event.
With more than 100,000 customers across strata, community, masterplan and student living accommodation, the Resvu Platform caters directly to management companies and property developers looking to drive business growth through high-quality customer service and proactive communication.
