Both of these examples are:
- Are in the same city
- Are similar in size
- Contain similar facilities
Site One
The first site in the table above is just beginning their roll-out process with 46% of all residents signing up to the platform. This site has started communicating with a few alerts and notices but not yet sending direct communications such as SMS.
Yet a large number of residents are accessing the platform – looking for information and accustomed to the new features available to them.
Site Two
In a similar position a few weeks ago, site two has now successfully completed their roll-out process and managed to capture 100% of their residents on the Resvu Platform.
As we can see, the admins of this site continued to log in, update alerts & notices, and send relevant communications. As a result, there has been a very positive user uptake with residents continuing to access the platform.
Key Takeaways
“Consistently providing your residents with relevant and useful information during roll-out is key”
An unengaged building may not seem like much, but it represents a big flight risk to a management company and low resident satisfaction. So here’s what your business can do during the roll-out process to ensure long-term engagement moving forward :
- Consistently send SMS’s and push notifications for relevant alerts and notices
- Ensure admins login regularly and update site information
- Be sure to remove any irrelevant communication posts, or ideally schedule all posts to automatically expire.
If you’re a strata company looking to increase engagement and provide stand-out customer service to your sites, book a demo of the ResVu Platform today!
