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Frequently Asked Questions
How does ResVu work?
ResVu offers a range of software that specialises in Community Engagement and Facilities management in residential communities. Irrespective of the size of your site(s), ResVu has a product that can assist in Communication, Facility bookings, Social Events/Clubs, Surveying and much more. Alternatively, if you are only interested in improving the operational efficiency of your facilities management team, ResVu offers platforms that can assist with Common Area & Shared Facility Inspections via a mobile app, all the way through to detailed asset lists, contractor tracking, and defect management.
Is the software platform and my data secure from malicious activity?
The ResVu platforms are built upon cutting-edge technologies and standards maintained by Google, Microsoft and other industry-leading systems. In recognition of the large amount of confidential and valuable data that is transacted across our products, robust security practices have been implemented from the ground up including the highest standard of 256-Bit SSL encryption when sending and receiving this data.
How do you make sure only authorised people sign-up to the platform?
All Buildings/Sites have the ability to approve user sign-ups for the purpose of authenticity. Further to this, ResVu requests specific information and access codes that each registering user must know before being able to gain access to the platform.
What if we don’t need all the software features?
Not a problem, ResVu can easily offer features only specific to your needs due to the modular structure of the platforms. Call our sales team on 08 7477 8991 or email firstname.lastname@example.org and we’ll be able to work with you on your exact needs.
Who do we call for support if something goes wrong?
ResVu has invested heavily in a support network of people and online knowledge sources to give you the best opportunity to address issues, learn about setting up your site and how to use new features. You can utilise our extensive knowledge base and tutorials, or chat with our in-house support team located right here in Australia. Simply give us a call on 08 7477 8991 or email email@example.com.
Is my site's data safe?
Yes, all your data is 256-Bit SSL encrypted and hosted on our secure servers in Australia. Further to this, our development team is 100% located in Australia. We don’t outsource any software development or support to other countries so we can guarantee very secure data retention.
How long does it take to roll-out a customer?
ResVu works extremely close with new customers to make sure all of the necessary information is in place ready for residents to download and be part of the Community. We aim for a 4 week turn around with our whitelabel customers, which includes mobile application development, portal set-up and admin training.
Where is our building/sites private information and servers hosted?
All ResVu data is hosted in secure servers in Australia or the specific country in which the customer is located.