We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. We use physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information. Accessing or correcting your personal information. We encourage you to update us regularly with your personal information to ensure that we hold information about you that is up-to-date, accurate and complete. You can request access to the personal information we hold about you by using the details below. Sometimes, we may not be able to provide you with access to all your personal information and, where this is the case, we will tell you why in writing. Some of the circumstances where we may refuse access to or correct your personal information is where access to or correction of information would have an unreasonable impact on the privacy of others, the information relates to existing or anticipated legal proceedings (and the information would not be discoverable in those proceedings), giving access would be unlawful or the request for access is frivolous or vexatious. We may also need to verify your identity when you request your personal information. While there is no cost for requesting access to or correction of your information, we reserve the right to charge a fee to cover our cost in collating, copying and providing information to you. We will endeavour to notify you of the fee before giving you access to the information.